Frequently Asked Questions
Have Questions? We’ve Got Straightforward Answers
At James Dry Carpet & Upholstery Cleaning Service, we know it helps to have clear answers before you book. Whether it’s your first time hiring a cleaner or you’ve worked with us before, this FAQ page covers our most common questions—so you can feel confident and informed.
General Service Questions
How Long Have You Been in Business?
We’ve been proudly serving Durant, OK, and the surrounding area for over 45 years. James started this business with one truck and a strong work ethic—and he still does the work himself today.
What Areas Do You Service?
We serve Durant, OK, and a 40-mile radius, including nearby towns and rural communities.
Do You Work With Residential or Commercial Clients?
Both. We clean homes, apartments, rental properties, offices, banks, and small businesses.
Do You Offer Free Estimates?
Yes! All quotes are free and based on square footage or number of items to be cleaned. Call or text us at (580) 775-3840 to get started.
Carpet & Rug Cleaning Questions
What Type of Equipment Do You Use?
We use a truck-mounted steam extraction system for deep cleaning, fast drying, and effective stain removal.
Is Pre-treatment or Stain Removal Included?
Yes—every cleaning includes pre-spotting and stain treatment at no additional charge. We don’t upsell. It’s part of our standard service.
Can You Remove Pet Stains and Odors?
Yes, in most cases. We use safe, effective solutions that help neutralize odors and treat pet-related stains. Severity and carpet type may impact results.
Do You Clean Area Rugs?
Absolutely! We clean synthetic and machine-made area rugs on-site. At this time, we do not clean oriental or handwoven rugs.
Upholstery Cleaning Questions
What Types of Furniture Do You Clean?
We clean sofas, loveseats, chairs, ottomans, office seating, and more. If it’s upholstered, we can probably clean it.
Is Upholstery Cleaning Safe for My Fabric?
Yes. We assess each piece before we begin and use fabric-safe steam extraction methods designed for your specific material.
Do You Offer Fabric Protection?
Yes, optional fabric and carpet protectants (like Scotchgard™) are available upon request.
Scheduling, Payments, and Policies
How Do I Book a Service?
Just call or text (580) 775-3840. You’ll speak directly with James, who handles scheduling. We keep things personal and simple—no apps or portals.
What Payment Methods Do You Accept?
We currently accept cash and check only.
Do You Offer Emergency Services?
Yes, we provide 24-hour emergency water extraction services for urgent situations. Call us any time—we’ll do our best to respond promptly.
Do You Guarantee Your Work?
We stand behind everything we do. If something doesn’t look right, just let us know—we’ll make it right.
Still Have Questions? Let’s Talk.
We’re happy to answer any additional questions you may have. Reach out by phone or text—we’re here to help.
Call or text: (580) 775-3840
Serving Durant, OK, and surrounding areas
